SMS Terms & Conditions
CoreDefense Security Group, LLC — SecurePath Service Alerts
- 1. Program Description
- 2. Message Frequency
- 3. Message and Data Rates
- 4. How to Opt Out
- 5. Help
- 6. Consent
- 7. Carrier Disclaimer
- 8. Privacy
- 9. Security Notice
- 10. Relationship to Other Agreements
- 11. Changes to These Terms
- 12. Contact Us
1. Program Description
CoreDefense Security Group, LLC (“CoreDefense,” “we,” “us”) offers a text messaging program, SecurePath Service Alerts, to SecurePath clients and their designated contacts. By opting in, you agree to receive transactional and customer care text messages from CoreDefense, including:
- Managed service alerts, such as network outages or security events that need your attention
- Support ticket status updates
- Scheduled maintenance window notifications
- Appointment and site visit confirmations and reminders
- Replies to support inquiries you start
We do not send marketing or promotional messages through this program.
This program is available to mobile numbers in the United States only.
2. Message Frequency
Message frequency varies with your service activity, support requests, and scheduled work. Most contacts receive fewer than 10 messages per month.
3. Message and Data Rates
Message and data rates may apply. Check with your wireless carrier for details about your plan.
4. How to Opt Out
You can cancel at any time by replying STOP to any message. We will send one confirmation that you have been unsubscribed, and you will receive no further texts unless you opt in again. You may also reply CANCEL, END, QUIT, UNSUBSCRIBE, or STOP ALL.
To opt back in, reply START or contact us.
5. Help
For help, reply HELP to any message, call (617) 657-9592, or email support@coredefensesg.com.
6. Consent
Consent to receive text messages is not a condition of purchasing or receiving any CoreDefense service.
You may opt in in either of two ways:
- Online, by completing the service contact form at https://www.coredefensesg.com/sms-optin and checking the optional SMS consent box; or
- Verbally or in writing, by giving consent to a CoreDefense representative during onboarding or a support call. We record the date, time, method, and representative’s name, and send a confirmation text to the number provided.
You confirm that you are the account holder or an authorized user of the mobile number you provide.
7. Carrier Disclaimer
Wireless carriers are not liable for delayed or undelivered messages. Delivery depends on your carrier and device.
8. Privacy
We respect your privacy. Mobile numbers and SMS opt-in consent are never shared with or sold to third parties or affiliates for marketing purposes.
For details on how we collect and use your information, see our Privacy Policy: https://www.coredefensesg.com/privacy
9. Security Notice
CoreDefense will never ask for passwords, credentials, or payment information by text message. If you receive a text claiming to be from CoreDefense that asks for this information, do not respond. Contact us directly at (617) 657-9592.
10. Relationship to Other Agreements
These SMS Terms govern the SecurePath Service Alerts messaging program only. Your commercial relationship with CoreDefense is governed by your signed service agreement and our Standard Terms & Conditions: https://www.coredefensesg.com/terms/standard-terms
Nothing in these SMS Terms modifies those agreements, and nothing sent by text message constitutes notice under them.
11. Changes to These Terms
We may update these terms from time to time. Changes will be posted on this page with a revised “Last updated” date.
12. Contact Us
CoreDefense Security Group, LLC
68 Harrison Ave, Ste 605 #434931, Boston, MA 02111
(617) 657-9592 | support@coredefensesg.com | www.coredefensesg.com